w71's Privacy Policy
w71 places the highest importance on the security of your personal information. In this policy, we clearly explain how your information is collected, used, and protected.
Table of Contents
Introduction
w71 (website: w71.cam) is a trusted online casino and sports betting platform in Bangladesh. We take our users' privacy seriously and are committed to protecting your personal information.
This Privacy Policy ("Policy") describes how w71 collects your personal information, the purposes for which it is used, how it is stored, and the circumstances under which it may be shared with third parties. By registering with or using w71's services, you agree to the terms of this Privacy Policy.
This policy applies together with w71's Terms and Conditions and Responsible Gaming Policy. If you have any questions, please contact us via our 24/7 live chat support.
This policy is written in English and applies to users in Bangladesh. w71 uses SSL encryption and modern security technology to protect your privacy.
Information We Collect
w71 collects certain personal information to provide its services, manage accounts, and meet legal obligations. We collect only the information that is necessary.
2.1 Information Collected at Registration
When you create an account with w71, we collect the following information:
- Full name (as shown on your national ID or passport)
- Date of birth (for age verification — users must be 21 or older only)
- Mobile number (Bangladesh)
- Email address
- Password (stored in encrypted form)
- Preferred currency (BDT / Taka)
2.2 Information Collected During Verification
As part of the KYC (Know Your Customer) process, we may collect:
- Copy of national ID (NID) or passport
- Proof of residence (utility bill or bank statement)
- Proof of ownership of payment method (bKash, Nagad, Rocket or Upay number)
2.3 Automatically Collected Information
While you use w71, we automatically collect certain information:
- IP address and device information
- Browser type and operating system
- Website activity logs (login times, bet history, deposit/withdrawal records)
- Cookies and session data (see Section 6 for details)
2.4 Payment Information
We collect payment information necessary to process transactions. For transactions made via bKash, Nagad, Rocket, and Upay, the full payment details are processed on the secure servers of the respective mobile financial service providers — w71 does not directly store your complete payment information.
Purpose of Using Information
w71 uses your collected information only for specific, lawful, and transparent purposes. Your information is used for the following reasons:
3.1 Account Management and Service Delivery
- Creating, verifying, and maintaining accounts
- Processing deposit and withdrawal transactions
- Providing bonuses, promotions, and VIP benefits
- Managing betting and gaming activities
- Providing customer support services
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Complying with anti-money laundering (AML) policies
- Monitoring and reporting suspicious activity
- Detecting multiple accounts
3.3 Meeting Legal Obligations
We are required to retain and process certain information to comply with applicable laws and regulations. This includes KYC verification and maintaining transaction records.
3.4 Service Improvement
- Analysis to improve the website and gaming experience
- Personalized recommendations based on your preferences
- Identifying and resolving technical issues
3.5 Communication
- Sending important notifications related to your account
- Transaction confirmation messages
- Security alerts and account change notifications
- Promotional offers and bonus information with your consent
Data Storage and Protection
w71 adopts industry-standard security measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps your information secure during transmission.
4.1 Technical Security Measures
- 256-bit SSL/TLS encryption — for all data transfers
- Password hashing and salting (bcrypt algorithm)
- Two-factor authentication (2FA) option
- Regular security audits and penetration testing
- Firewall and DDoS protection measures
4.2 Data Retention Period
We retain your information in accordance with the following policies:
- Active account data: for as long as the account remains active
- Closed account data: for a defined period as required by legal obligations
- Transaction records: for the period required under financial regulations
- KYC documents: retained after verification as required by applicable law
4.3 Administrative Security
Among w71's staff, only authorized personnel may access your personal information, and only when necessary to provide services or meet legal obligations. All staff are bound by strict confidentiality agreements.
No technology can guarantee complete security. However, w71 follows the highest-quality technology and processes to protect your information. If you notice any suspicious activity, please contact us immediately.
Sharing Information with Third Parties
w71 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:
5.1 Service Provider Partners
We work with trusted third parties to operate our platform, such as:
- Payment processing services (bKash, Nagad, Rocket, Upay)
- Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.)
- Identity verification services (KYC)
- Data hosting and cloud services
- Fraud detection services
These partners may only use information in accordance with w71's instructions and for specified purposes. We have data processing agreements in place with them.
5.2 Disclosure of Information for Legal Reasons
We may be required to disclose information in response to legal obligations or valid requests from government authorities. This includes:
- Court orders or legal proceedings
- Assisting financial intelligence unit investigations
- Anti-money laundering compliance obligations
- Protecting the rights or safety of other users
5.3 Business Restructuring
In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new owner. You will be given advance notice in such cases.
Cookies Policy
The w71 website uses cookies to improve your browsing experience and maintain the quality of its services.
6.1 Types of Cookies
- Essential Cookies: Required for the website to function properly — login sessions, security tokens
- Functional Cookies: Remember your preferences — language, theme settings
- Analytics Cookies: Analyze user behavior to improve services
6.2 Cookie Control
You can disable non-essential cookies at any time by changing your browser settings. However, please note that disabling essential cookies may cause some important features of the website to not work properly.
Your Data Rights
As a w71 user, you have the following rights over your own information. To exercise these rights, please contact our support team.
7.1 Right to Know
You can find out what information we hold about you, the purposes for which it is being used, and who it is being shared with.
7.2 Right to Correction
If the information we hold about you is incomplete or incorrect, you may request a correction. Log in to your account settings or contact support to update your information.
7.3 Right to Deletion
In certain circumstances, you may request the deletion of your data. However, some information may need to be retained for a specific period due to legal obligations.
7.4 Right to Object to Processing
You may opt out of promotional communications and object to certain types of data processing.
7.5 Right to Data Portability
You may request a copy of your personal data in a machine-readable format.
To exercise any data rights, contact us via live chat or email. We will aim to respond within 30 business days.
Account Verification (KYC)
w71 follows the KYC (Know Your Customer) process as a safe and responsible platform. This is necessary to prevent fraud, protect minors, and ensure financial security.
Account verification may be required before a withdrawal request or at any time at w71's discretion. Documents submitted for verification are stored under strict security and used solely for verification purposes.
If verification is not completed or any information is found to be false, the account may be suspended and withdrawals may be delayed. Providing accurate information is also important for the security of your account.
Protection of Minors
w71 strictly prohibits access to anyone under the age of 21. We do not knowingly collect information from any person under 21.
Date of birth is verified at registration and age is reconfirmed during the KYC process. If we become aware that an account belongs to someone under 21, that account will be closed immediately and the associated data will be deleted.
A request to parents — please be vigilant to ensure that underage members of your family cannot access w71 or similar platforms. The use of parental control software is recommended.
Policy Changes & Updates
w71 may update this privacy policy from time to time. The policy may change due to changes in the scope of services, legal obligations, or security improvements.
If any significant changes are made, we will notify you in the following ways:
- By posting a notice on the website
- By sending a message to your registered email
- By informing you of important changes at the time of login
If you continue to use w71 after changes are made, you will be considered to have agreed to the updated policy. The date of any policy change will always be shown at the top of this page as "Last Updated". Please keep your account email address up to date so you do not miss important notices.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is always ready to assist you.
24/7 support in Bengali — directly from the website
[email protected]
Live chat: instant. Email: within 24 hours.
For privacy-related complaints, we will work to resolve them as quickly as possible. Your right to privacy is very important to us, and we review every request with the utmost attention.